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On the 2nd of February 2021 the check engine light came on in my 2019 Hyundai Sonata Hybrid. I made an appointment at the Crain Hyundai Dealership located at 5660 Warden Road, Sherwood, AR. 72120. My vehicle was serviced. On the 5th of February 2021 the check engine...
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2 comments
#2042625

It is the worst customer services experience I have ever had. The company is not worth doing business with.

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ID
#2416559 Review #2416559 is a subjective opinion of poster.
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Hyundai Motor America - Fraud/Scam service and mechanics
Hyundai Motor America - Fraud/Scam service and mechanics
Hyundai Motor America - Fraud/Scam service and mechanics
Hyundai Motor America - Fraud/Scam service and mechanics
Hyundai Motor America - Fraud/Scam service and mechanics
Hyundai Motor America - Fraud/Scam service and mechanics
I paid over $18,000 in December last year for my car that now needs a TOTAL engine replacement due to a faulty crank shaft. Rather than taking the casting # off the crank shaft as they were told by CORPORATE to do in order to confirm it was covered under recall they...
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ID
#3689853 Review #3689853 is a subjective opinion of poster.
Location
Kennesaw, Georgia
Loss
$14000
Preferred solution
Total engine replacement covered under the recall and investigation of the dealership for fraud/scam.

Terrible car

I least a 2016 Tucson for three years and it was fine. Then I bought it and everything started going wrong I had for window motors crap out of me. Then the clearcoat started peeling off which they refuse to fix. Goodbye Hyundai never buy another car from you again

User's recommendation: Don’t buy it.

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ID
#3687098 Review #3687098 is a subjective opinion of poster.
Location
Holly Ridge, North Carolina
Issue # 1: I did the last map update for North America and Iost all the speed limits from the maps. Now the HDA nor the speed limit assistance can be activated and dont work. This is very annoying as this was working before the update. Can I roll back to the previous...
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ID
#3670994 Review #3670994 is a subjective opinion of poster.
Location
Aguadilla, Puerto Rico

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Complaints

Hyundai Motor America - Complaints
Hyundai Motor America - Complaints
Hyundai Motor America - Complaints
I have not been contacted by my claim agent nor the service advisor Ive left multiple messages an have not gotten no call back an my car has been at the dealership since November 2021 for recalls which was never completed because of the engine problem which is one of the recalls on the car Im not satisfied with the service Im given

User's recommendation: Great cars!!! But the worst customer service I’ve dealt with about my car an keeping me in the loop I’d go else where to buy a car same company different dealership.

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ID
#3662335 Review #3662335 is a subjective opinion of poster.
Location
Perry, Ohio
Pros
  • Customer service rep was very helpful
Cons
  • Dissatisfied with service department none recalls was finished
Loss
$6
Preferred solution
Let the company propose a solution

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I expected an answer?

I asked a question, being a disabled veteran of the Vietnam War. I have a fused right leg and need extra room on the right side of the gas pedal. Some cars have this room available. But the dealers are not ready to help usnono veterans, with removing the center console, so we can see if this vehicle would work. I asked and, of course, no response. It usually takes a general manager to get involved. I guess I will try somewhere else again.
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ID
#3647008 Review #3647008 is a subjective opinion of poster.
Location
Phoenix, Arizona
Preferred solution
I would just like to see if Genesis would have worked with my disability!
New Reviewer

Problems with new Hyundai

Ive noticed just about all the new 22 ELANTRAs The hoods and fenders dont Match up. And where the plastic was on the hood and the roof in the trunk it leaves lines you cant get off . My car the drivers door the Top molding keeps popping up continually have to push it down.
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ID
#3644740 Review #3644740 is a subjective opinion of poster.
Location
Hendersonville, Tennessee
Preferred solution
Let the company propose a solution

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I agreed to a purchase that I did not want after spending an entire day at the dealership on Saturday without food or a break away from the Salesman who brought me a water once in the morning. My appointment was at 8:30 am. I arrived at 8:15 am with the purpose of a...
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ID
#3627879 Review #3627879 is a subjective opinion of poster.
Location
Apache Junction, Arizona
Loss
$5000
Preferred solution
$4,000 refund + $750.00 for my trade-in. Was willing to exchange for lesser vehicle with the 3-day exchange but not wait one month and then negotiate based on an appraisal.

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Update by user May 31, 2022

I have also submitted a complaint to Hyundai Motor Company regarding their dealer Horne Hyundai in Apache Junction, AZ. I will also be contacting them by phone. My complaint is with Horne Hyundai the dealership and not Hyundai Motor Company.

Original review updated by user May 31, 2022
I agreed to a purchase that...
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1 comment
#2189973

Grow up and deal with the deal you made. You are not a child and only have yourself to blame.

ID
#3627824 Review #3627824 is a subjective opinion of poster.
Location
Apache Junction, Arizona
Cons
  • Lack of integrity
  • Predators
Loss
$5000
Preferred solution
Full refund

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Update by user Jun 26, 2022

Company fixed the issue and I have been provided with full refund.

Original review posted by user May 27, 2022
* GET THIS! I LOVE MY ELANTRA 2020 AND BOUGHT IT OUT OF MY LEASE. SPORT MODEL WITH SUNROOF! AWESOME. *THE SANTA CLARITA SALES TEAM WERE TERRIFIC IN CALIFORNIA. * IN THE PROCESS I OVERPAID $2972.00!! MY ERROR! * I HAVE BEEN ON THE PHONE NOW REPEATEDLY WITH CUSTOMER...
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Resolved
ID
#3614938 Review #3614938 is a subjective opinion of poster.
Pros
  • Great sport elantra 2020
  • Awsome car
Cons
  • Horrid customer service from corporate
  • Very poor customer service
  • Poor customer service from team at 1-800-523-4030
Loss
$2972
Preferred solution
Full refund

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Dear management and employees of HYUNDAI. We want to express our gratitude to you for the cars you have produced !!! We are Ukrainians from the war-torn city of Mariupol, where at the time of hostilities we were sitting in a basement without electricity, water,...
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ID
#3592807 Review #3592807 is a subjective opinion of poster.
Location
Leipzig, Saxony
Preferred solution
Let the company propose a solution

Bad customer service at Hyundai dealership

Was not able to assist me with issue. The agent was redirecting me back to the dealership that could not help me to begin with
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ID
#3587980 Review #3587980 is a subjective opinion of poster.
Location
Spokane, Washington

Reimbursement

My car is a 2017 Hyundai Tucson. Went into W.R Five Star for 5 months. No loaner, gas cards, any help whatsoever. Information for a Reimbursement Program, up to $60.per day, with all requested documentation. All submitted. OUT OF POCKET for 5 mo's. $3800. !!! They offered $445.!!!???! Not even half! Sucks Sad... All emails were redirected and when you actually talk to someone, they don't follow up like stated. Do not keep their word nor advertisement. Have a back up plan! Love my car though

User's recommendation: Do your homework and continuous follow-ups is necessary.

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ID
#3587104 Review #3587104 is a subjective opinion of poster.
Location
Atlanta, Georgia

Vision is a joke

Does not follow up vision statement is a joke waste of time to call them case number 1973**** waited on telephone for over three hours disconnected five time would not let me talk to a manager

User's recommendation: Buye from another manufacturing company that walks its talk.

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ID
#3562555 Review #3562555 is a subjective opinion of poster.
Location
West Covina, California
New Reviewer

Do Not Help Customers

Never Follows thru, and do not care about their customer there mission statement is a joke Dr. Richard 626-678**** fifty Hyundai and will never buy or recommend to an associate to buy there car

User's recommendation: Buy a car from a company that cares.

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ID
#3562480 Review #3562480 is a subjective opinion of poster.
Location
West Covina, California
Loss
$2
Preferred solution
MY Time and all cost

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I bought my 2014 Hyundai Sonata last year and 4 months later the engine gave out. It has been at the Hyundai dealer since the beginning of January and I was just told that the recall will not cover the new engine and because I am not the original owner and the car was...
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ID
#3562423 Review #3562423 is a subjective opinion of poster.
Location
Kalamazoo, Michigan
Cons
  • Engines giving out and not being replace
  • Recall
Loss
$9
Preferred solution
Recall approval

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CUSTOMER SERVICE SCREWED UP

Bought a new vehicle in December and never received an invoice, phone call or anything to make payments. Didn't even have an account number. After 4 months of repeated phones to them, I was finally able to set up an account and make a payment. They set up the wrong info when they originally set up my account in January, so I never received any info, but then they reported me missing 2 payments on my credit. I was in the middle of buying a house and the lower credit score made e lose the loan and house.
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ID
#3557989 Review #3557989 is a subjective opinion of poster.
Location
Lancaster, Pennsylvania
Preferred solution
FIX MY CREDIT

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