
Hyundai Motor America
Hyundai Motor America Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hyundai Motor America has 1.9 star rating based on 275 customer reviews. Consumers are mostly dissatisfied.
27% of users would likely recommend Hyundai Motor America to a friend or colleague.
- Rating Distribution
Pros: Very disastified, Nice cars, Warranty.
Cons: Customer service, Warranty, Flaws in products.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hyundai Motor America has 1.9 star rating based on 275 customer reviews. Consumers are mostly dissatisfied.
27% of users would likely recommend Hyundai Motor America to a friend or colleague.
- Rating Distribution
Pros: Very disastified, Nice cars, Warranty.
Cons: Customer service, Warranty, Flaws in products.40% of users think that Hyundai Motor America should improve its Product/Service Quality.
52% of users say that they won't use Hyundai Motor America in the future for similar services or products.Recent recommendations regarding this business are as follows: "Don't purchase anything from Hyundai", "Stay away. They do not stand behind their cars because they’re junks.", "Don’t buy a Hyundai", "Don’t use Chapman Hyundai.", "Do not buy".
Most users want Hyundai Motor America to offer a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews











































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Tried to get my recall fixed(paint flaking off)
Took me 3 days yesterday to establish a contact due to a deceased employee. They were training a new person.
I tried touching base with them but never received a call back. Finally, I gave up. Just recently, I received a new email regarding the warranty on flaking paint. I was told to go to the company and get a new case opened.
It has been taken care of and I am waiting for the paint shop to contact me about when to bring it in.
I was told I did not need 3 estimates for the extended warranty fix, but I was required during my first encounter about the paint to get them. Such a waste of my time.
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Verified ReviewerRequest for review
Subject: Request for Executive Review Airbag Sensor Safety Concern (Case #4094****)
Dear Hyundai Executive Review Team,
I am contacting you in regard to Case #4094**** involving my 2023 Hyundai Elantra (VIN: [insert VIN]), which has developed a failure in the driver-side curtain airbag sensor. The vehicle has not been in any accidents, and I am the original owner. I was surprised to learn that the repair estimate exceeds $2,000, especially for a critical safety system on a relatively new vehicle that is barely two years old.
Your representative stated that the issue is no longer covered under the 5-year/60,000-mile warranty. However, the vehicle is a 2023 model, has been well maintained, and this is clearly not a wear-and-tear component. This is a safety-critical failure that should not happen under normal conditions.
I respectfully request an executive-level goodwill review of this repair due to the seriousness of the failure, the age of the vehicle, and the importance of airbag functionality for occupant protection. I also intend to report this issue to the National Highway Traffic Safety Administration (NHTSA) to ensure proper documentation of this potential defect.
Please let me know how we can move forward to resolve this issue. I have been a loyal Hyundai owner and purchased two Hyundais in the past, and would appreciate the company standing behind the quality and safety of its vehicles.
Sincerely,
Crystal Young
931-338-****
228 City Central Ct
Virginia Beach, VA 23452
Vehicle: 2023 Hyundai Elantra
Dealer: Hall Hyundai, 3700 Sentara Way, Virginia Beach, VA
Estimate: Over $2,000 for airbag repair
User's recommendation: Don't purchase anything from Hyundai
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Sales
Company fixed the issue and I have been provided with product or service ordered. NOT RESOLVED.
Background
On November 27, 2024, I spoke with Mr.
Quiles to finalize the purchase of the Hyundai Tucson SEL (W5976) in green. We agreed on the price of $31,610, along with a $3000 rebate and an additional $500 offer, bringing the final price to $28,110. This price included a 0% APR offer, as clearly stated on the Hyundai website. I was assured that the vehicle would be ready when I arrived at the dealership on November 29.
Arrival and Disappointment
I arrived at Hiley Hyundai around 6:00 PM, after confirming with Mr.
Quiles via phone and written message that I would be coming to purchase the vehicle. I provided all the required documentation, including my ID. However, Mr. Quiles returned to inform me that the car was no longer available, as it had been used as a loaner vehicle.
My question is:
Why was the vehicle not set aside for me, given that we had confirmed the purchase in writing and verbally days in advance?
Additionally, why wasnt I notified of this issue before my arrival?
Change in Deal and Unprofessional Conduct
Mr. Quiles apologized and suggested that we choose a different color. We asked for either Silver or Grey, but he only offered Black or White, neither of which were suitable for us. I ultimately chose the White vehicle, and he presented an updated price that was slightly higher than the original.
Despite this, Mr. Quiles reassured me that the original price would be honored.
However, when the paperwork was submitted to his manager, Mr. Brandon Russell, the agreed-upon price was not upheld. Mr.
Russell explained that:
0% APR:
He claimed that the 0% APR policy was not profitable for the dealership, even though this is a Hyundai policy, clearly outlined on the companys website and advertisements, and previously agreed upon by Mr. Quiles.
The written discount was not being honored, despite having a clear agreement with Mr. Quiles.
Mr. Russells response was dismissive and unprofessional.
As a behavior scientist, I found his approach to be disrespectful and unhelpful.
Furthermore, Mr. Russell refused to engage with me directly or review the supporting documentation I provided, including messages and the signed agreement. He stuck to a higher price without any justification and refused to consult with Mr. Quiles, who had confirmed the terms in writing.
Conclusion and Request for Resolution
This experience has severely undermined my loyalty to Hyundai, having previously owned multiple Hyundai vehicles.
After investing significant time and resources to visit your dealership, I am disappointed to have my efforts wasted and the deal dishonored.
I kindly request that Hiley Hyundai, Hyundai USA, or Hyundai Korea look into this situation and provide a resolution. I am still interested in purchasing the White Hyundai Tucson SEL, as previously shown to us, under the same terms that were agreed upon with Mr. Quiles. However, I expect this situation to be handled properly and with professionalism, especially after my experience with Mr.
Russell.
I would appreciate a response within the next 48 hours. If I do not receive a satisfactory reply, I will be compelled to share my experience on platforms like Google Reviews, social media, and others.
Thank you for your attention to this matter.
I look forward to your prompt response.
Sincerely,
prof. Dr Shabbir Khan
- Did not ful fill hyundai website promise
- Give offer
- Heily hundai dfw
Preferred solution: Price reduction
User's recommendation: at this stage NO
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Fraud in Huntington Beach hyundai
Nobody answered to my issue and none connected
El muchacho que me hizo el contrato no puso en él lo que habíamos acordado, como el servicio del carro de por vida o hasta que el carro se termine de pagar, tampoco las otras garantías extendidas. Como no hablo inglés, se aprovechó de eso para engañarme.
Antes de eso, me vendió un carro que no servía y agregó un balance del carro con defecto al nuevo carro después de 3 días cuando intenté regresarlo y no me dejaron porque mi inglés es muy escaso, entiendo 50%. Su nombre es Anthony y ya lo cambiaron de Dealer
- Good quality and pretty cars
- Sales person that you have in your dealerships are liers
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Complaint Regarding Recall Issue - Hyundai Sonata 2017
Dear Sir/Madam,
I hope this email finds you well.
I am reaching out to express my concern regarding an issue with my Hyundai Sonata 2017 VIN: 5NPE24AF3HH490801, only 124k miles ,which is subject to a recall. Upon bringing the car to the local dealer, Tameron Hyundai Hoover in Alabama (ZIP: 35216), the vehicle was inspected, and I was informed that the engine needs to be replaced.
The dealer requested certain paperwork, which I worked diligently to gather and submit.
However, after completing this process, I was informed by the agent, Mr. Stephen Ranelli, that Hyundai had declined the replacement request without any clear explanation.
The car has been at the dealership for over a month now, and during this time, I have incurred significant expenses using Uber as my primary mode of transportation.
Unfortunately, despite my efforts, the matter remains unresolved, and I have been advised to contact you directly.
I kindly request your urgent attention to this matter and a clarification regarding the declined request. I trust that Hyundai values its customers and will take the necessary steps to address this issue fairly and promptly.
I look forward to your response at your earliest convenience.
Thank you for your time and understanding.
Best regards,
- Bad engine
Preferred solution: Replace my engine

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Verified Reviewer |DO NOT BUY. HYUNDAI = JUNKS
Hyundai reached out wanting to “help”. They said they’d honor the 60%.
We told them under no circumstances we’d pay a single penny to fix their defective car. That was the last we heard from them. We wasted over a year on this issue.
They admitted that they didn’t notify us regarding the recall until after our warranty expired - because they didn’t think it was across the board or just some Elantra’s. At the end of the day, Hyundai sold a piece of junk and didn’t want to take responsibility
I am extremely dissatisfied with my experience with Hyundai USA and the handling of the recall for my 2017 Hyundai Elantra.
After receiving a recall notice for a paint defect, I expected prompt action and resolution. Instead, I've been met with constant delays, poor communication, and an unfair resolution process.
The recall letter came after my warranty had expired, leaving me with no support or coverage when the issue was first identified. Despite my repeated attempts to reach out to Hyundai USA for assistance, it took over a year for them to provide any meaningful response. This is completely unacceptable for a company that claims to stand behind its vehicles.
Now, after finally being contacted, Hyundai has offered to cover only 60% of the cost to repair the defect, leaving me to cover the remaining 40%, even though this is clearly a manufacturer's defect and no fault of my own.
It is frustrating and disappointing that Hyundai, a company I trusted when purchasing the car, is now placing the burden of their mistake on me.
I expected more from a company that prides itself on customer satisfaction and quality. Unfortunately, this experience has been a major disappointment, and I will think twice before purchasing another Hyundai vehicle in the future.
- Paint chips
- Everything from not being able to contact them to their lack of proper customer service
Preferred solution: For them to do what’s right/stand behind their cars and fix the car at their expense. I’m not paying to fix their mistakes. Why should I pay 40% when all I did was paid them cash for their car (aka junk).
User's recommendation: Stay away. They do not stand behind their cars because they’re junks.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Horrible customer service experience and evil people ruining the brand
Someone reached out from the Hyundai executive priority case management team and that phone conversation was awful talking about adding more fuel to a fire this person was very robotic and also evil and narcissistic are telling me they apologize for what I’ve been through and wish it never happened but yet don’t ask for any remedies and if you keep on asking if we are going to take this as harassment and pursue legal ramifications towards me wtf is going on here And there’s so much more to the story I definitely need to do a video interview to get everything out in the open
Well I reached out to Hyundai motor America because in the message here they implied that they would like to further assist but there was no Particular person of contact so I called the number that was provided and spoke with a representative that said they would escalate my case to my current case manager by the name of Hailey the same case manager that was very rude disrespectful, inappropriate and a liar and I told the representative please let me speak to somebody higher than that department especially not her colleagues by the name of Robin or Dave Whom also was very inappropriate disrespectful and rude so the representative told me that they would document everything and reach out to someone that is higher up and make sure that those individuals would not reach out and and I also requested to speak with Mr. Randy Parker or Jose Munoz so we shall see it because this unprofessionalism and very poor customer service should not be tolerated it especially when people are spending their hard earned money
In 2024, they finally deemed the vehicle to be a lemon, after all the back-and-forth phone conversations, emails, and dealing with disrespectful representatives. These representatives wouldn't escalate this matter to a higher person within the company, yet continued to give us false information. The runaround was accompanied by very rude and disrespectful behavior, as well as broken promises.
There's so much more - this story is sick and diabolical. I cannot believe this company has such evil, twisted people representing the brand.
- Unfortunately this journey has been full of cons
- Evil employees uneducated employees
Preferred solution: Full refund
User's recommendation: What ever you do please do your research and do not buy from this horrible company they do not deserve to be in business
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Verified Reviewer |OIL CONSUMPTION ON 2ND MOTOR
2017 SANTE FE SPORT -TURBO. 1 ENGINE REPLACED IN 7-20-2020 UNDER NATIONAL RECALL FOR EXCESSIVE OIL CONSUMPTION.
MOTOR REPLACED AT ABOUT 95,000 MILES.
11-29/24 Engine #2.. had oil changed 10-2024. today driving home.. check engine light goes on during highway driving at 65mps.
within 1 mile check engine light flashing..oil light goes on..viberating, and losing power. I pulled off ASAP to only a small 2 pump station. Check oil first... nothing on dip stick.
lights all still on. turned off car, restarted lights all on again. Nice guy came out..started checking..seems he was a mechanic does work on the side and also works at the local BBQ place there on weekends. Got his tester out for codes.
Codes were for spark plugs 3 and 4. Spark plugs were changed out in Jan 2024..(not even a year). Said he was worried about no oil... Put in 2 qts.
Removed spark plugs.. one tip was completly burned down to a nub, 4 plug was smoked almost black. He changed out plugs after finding them at O Rielly. In mean time getting colder, clouder and I am 185 miles from home.
Still no oil on dip stick after starting it up to test. Car still vibrating a little.. thought it was good.. Added 2 more quarts..
Started smoothing out, check engine light off. Suggested I get other plugs replaced when I got home. Before I left for highway, circled his parking lot 2 times.. still vibrating, check engine light back on but not blinking.
He pulled the plug out to check again... oil on the spark plug. His suggestion tow it home, don't dare drive it. Towed to my Hyundia dealer that replaced 1st engine.
..too late to work on it...but immediately told me warranty on second engine was NO good if it was "knocking" or seized up and stopped!!! I told her knocking or vibrating it was making noise. She said "you would be better off if you just kept driving it until it seized up" then we would replace engine!!! really?
I was on a hwy, in traffic, losing power with flashing ch engine light... and I should keep driving it. I could have lost complete power, complete control, caused an accident. It hasn't been gone over by her tech yet, he said might be a burned valve (cost 3 to 4,000) or new engine 9000.
I will call corporate... Anyone know of new class action suits against Hyundia I could join? Ironicially, this second engine causing problems at the same appro. 95,000 mark.
when I looked up bad spark plugs, one reason oil?? why did I need 4 qts of oil...with NO leaks...
sounds like same issue, different motor... Anyone else have this problem with 2nd motors?
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Verified Reviewer |Horrible customer service
They suck.
My 2022 Santa Fe had a faulty door handle making the LED stay on continuously. Long story short they would not stand behind their merchandise and charged me over 1100!
Furthermore, the car was taken in on Wednesday and they forgot to paint the door handle to match the car.
We go back Thursday and they didn't paint the door handle correctly. The car was there 3 days for a simple door handle and 1100 later!

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Verified ReviewerMaking defective engines
Hyundai, as a whole, should be ashamed of themselves. I have a 2017 Hyundai Sonata that has had the same issue since it reached 50k miles. Oil gets into the combustion chamber and fouls the spark plugs. Currently, I'm at 101k miles, and this is the 7th time the same problem has occurred. I took my car to Tuscaloosa Hyundai the first time this happened. They said they didn't know what was causing this. There are social media groups with hundreds of people talking about this same problem. It sounds suspicious that they didn't know what was going on.
Instead of telling me then that to fix this problem, I would need a whole new engine (which isn't covered under warranty because in February 2022, my 2017 car was already too old to be covered under warranty - even though Hyundai made a defective engine) Tuscaloosa Hyundai was perfectly happy to take my money for this same problem multiple times - giving me hope that 'maybe the next time they will replace the engine'. They even said the new standard is to get the combustion chamber cleaned every six months (a 600 dollar charge twice a year!?!?!).
Do yourself a favor and just don't buy Hyundai. They are an unethical company that makes defective engines, knowingly letting local dealerships profit off your misfortune to have ever bought a Hyundai. Tuscaloosa Hyundai, I challenge you to do better as a company to fight for your customers who end up with these defective engines. I am thousands of dollars down, can't afford to keep making these repairs, and still owe money on a car that was never made to last past 100k miles.
- Defective engines they will not replace
User's recommendation: Do NOT buy Hyundai
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Verified Reviewer |But I give my local Dealership a "0" for breaking my trust in Hyundai Motor America!!! Period!
I just did! Now I need positive action to regain my trust and admiration of Hyundai.
I have a long-term admiration for the accomplishments of Hyundai. And have watched the company grow since its infancy!!! You cannot expect to hire someone else to give the kind of diligence & responsibility needed that only the top [owner(s)] can give w/o careful scrutiny! Tell me I am wrong?!
I just expect Hyundai to stand behind what they promise the buyer. We do not NEED to involve 'lawyers' That is where a lot of problems begin...in my opinion.
Anyway, looking to hear back on the subject of the importance of the multipoint inspection. Steve W
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Verified ReviewerWww.rabehbitam@***.com
It is my great honor to submit to you this request, which is that your company sent me a letter informing me that I won a gift on the occasion of its 57th anniversary celebration. Can you provide me with my winning certificate and advise me on how to obtain the approval order from the Supreme Court (SCOUS)?
It is my great honor to submit this request to you. Your company sent me a letter informing me that I won a gift on the occasion of its 57th-anniversary celebration. Can you provide me with my winning certificate and advise me on how to obtain the approval order from the Supreme Court (SCOTUS)?
Broken strip on my vehicle
At first they seemed to half step but once Customer Service got involved things stepped up. My only fallback was they ordered the wrong part so now the right part is being ordered and I will have to wait for them to call me when the part arrive.
There is a strip by the drivers door that is falling apart. I pointed it out to the service attendant over 3 weeks ago and they advised that the part need to be ordered.
My vehicle is still under warranty and none is giving my complaint accomodation.
I neede this to be taken care asap. My vehicle is still under warranty
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Verified Reviewer |Wasted my time
There is a known issue with the white paint on specific Hyundai cars. The paint on our 2015 Santa Fe started peeling a little while ago and initially Hyundai was super helpful.
They booked me an appointment at the dealership to have things checked out and indicated that they would repair it. After going to the appointment, we were told that our car was too old to qualify. Hyundai knew the year, make, and model of our car from the start.
They not only wasted our time but are not standing behind their products. There is no reason why the paint should be peeling already.

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Verified ReviewerHorrible customer service
After filing a claim and waiting for 3 months, I experienced a complete runaround and still found no resolution. I filed a claim and had to wait during their 60-day waiting period.
After 60 days, I received no response, so I called. I was told my claim was approved and I would have a check in 7 to 10 days. However, after 10 days, I heard nothing. There was no check.
I contacted a supervisor and was informed that my claim was sent to the wrong department and had to be resubmitted for review. I received an email from a supervisor who promised to call me the next day. Yet after a week, there was no response. I called another supervisor and lodged a complaint.
I then received a call from the original supervisor, who reported that my case needed further review. This is ridiculous.
- Worst customer service
Preferred solution: Full refund
User's recommendation: Don't count on customer service, there isn't any
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Verified Reviewer |$5000 for a down payment not even six months later the motor is blown and I’m $9000 in the hole
In less than six months I used over 30 quarts of oil called and complain. Nothing was done now. The motor is blown and Im left to foot to bill.
User's recommendation: Do not buy
About
, , , ,
The company was founded in South Korea by Chung Ju-yung in 1947. Hyundai entered the US market in 1986 but represented only one model the Hyundai Excel. In 1990, the company founded the Hyundai Design Centre in California which housed Hyundai America Technical Center, Inc. which carried out all engineering services in the U.S. for Hyundai. Technical Centers have already been established in California, Michigan, Alabama In 2003 Hyundai tied its main competitor Honda.
In 2007 in New York Hyundai presented its V8 rear-drive luxury sedan Concept Genesis Coupe, first sports car manufactured by Hyundai

Hyundai Motor America is ranked 106 out of 853 in Auto category
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Got it thanks
I would contact another Hyundai dealership and have them run your vin for warranty coverage details. Just ask and don’t provide prior details with other dealer.
Definitely covered. What reason did they give?
They said it wasn't covered since I have over 60k miles.. I've only owned the car for two years