Hyundai Motor America

Subject: Request for Executive Review Airbag Sensor Safety Concern (Case #4094****)

Dear Hyundai Executive Review Team,

I am contacting you in regard to Case #4094**** involving my 2023 Hyundai Elantra (VIN: [insert VIN]), which has developed a failure in the driver-side curtain airbag sensor. The vehicle has not been in any accidents, and I am the original owner. I was surprised to learn that the repair estimate exceeds $2,000, especially for a critical safety system on a relatively new vehicle that is barely two years old.

Your representative stated that the issue is no longer covered under the 5-year/60,000-mile warranty. However, the vehicle is a 2023 model, has been well maintained, and this is clearly not a wear-and-tear component. This is a safety-critical failure that should not happen under normal conditions.

I respectfully request an executive-level goodwill review of this repair due to the seriousness of the failure, the age of the vehicle, and the importance of airbag functionality for occupant protection. I also intend to report this issue to the National Highway Traffic Safety Administration (NHTSA) to ensure proper documentation of this potential defect.

Please let me know how we can move forward to resolve this issue. I have been a loyal Hyundai owner and purchased two Hyundais in the past, and would appreciate the company standing behind the quality and safety of its vehicles.

Sincerely,

Crystal Young

931-338-****

228 City Central Ct

Virginia Beach, VA 23452

Vehicle: 2023 Hyundai Elantra

Dealer: Hall Hyundai, 3700 Sentara Way, Virginia Beach, VA

Estimate: Over $2,000 for airbag repair

Bad experiance at Heily Hyundai Sales Maneger, Brandon Russel, Misleading attitude, How customer dare attitudeI am writing to express my frustration and disappointment with my experience at Hiley Hyundai, Fort Worth, TX, on November 29, 2024, while attempting to purchase a Hyundai Tucson SEL, Stock Number W5976, a transaction I had previously discussed and agreed upon with Mr. Joshua Quiles, Vehicle Specialist.
Background
On November 27, 2024, I spoke with Mr.

Quiles to finalize the purchase of the Hyundai Tucson SEL (W5976) in green. We agreed on the price of $31,610, along with a $3000 rebate and an additional $500 offer, bringing the final price to $28,110. This price included a 0% APR offer, as clearly stated on the Hyundai website. I was assured that the vehicle would be ready when I arrived at the dealership on November 29.
Arrival and Disappointment
I arrived at Hiley Hyundai around 6:00 PM, after confirming with Mr.

Quiles via phone and written message that I would be coming to purchase the vehicle. I provided all the required documentation, including my ID. However, Mr. Quiles returned to inform me that the car was no longer available, as it had been used as a loaner vehicle.
My question is:
Why was the vehicle not set aside for me, given that we had confirmed the purchase in writing and verbally days in advance?

Additionally, why wasnt I notified of this issue before my arrival?
Change in Deal and Unprofessional Conduct
Mr. Quiles apologized and suggested that we choose a different color. We asked for either Silver or Grey, but he only offered Black or White, neither of which were suitable for us. I ultimately chose the White vehicle, and he presented an updated price that was slightly higher than the original.

Despite this, Mr. Quiles reassured me that the original price would be honored.
However, when the paperwork was submitted to his manager, Mr. Brandon Russell, the agreed-upon price was not upheld. Mr.

Russell explained that:
0% APR:
He claimed that the 0% APR policy was not profitable for the dealership, even though this is a Hyundai policy, clearly outlined on the companys website and advertisements, and previously agreed upon by Mr. Quiles.
The written discount was not being honored, despite having a clear agreement with Mr. Quiles.
Mr. Russells response was dismissive and unprofessional.

As a behavior scientist, I found his approach to be disrespectful and unhelpful.
Furthermore, Mr. Russell refused to engage with me directly or review the supporting documentation I provided, including messages and the signed agreement. He stuck to a higher price without any justification and refused to consult with Mr. Quiles, who had confirmed the terms in writing.
Conclusion and Request for Resolution
This experience has severely undermined my loyalty to Hyundai, having previously owned multiple Hyundai vehicles.

After investing significant time and resources to visit your dealership, I am disappointed to have my efforts wasted and the deal dishonored.
I kindly request that Hiley Hyundai, Hyundai USA, or Hyundai Korea look into this situation and provide a resolution. I am still interested in purchasing the White Hyundai Tucson SEL, as previously shown to us, under the same terms that were agreed upon with Mr. Quiles. However, I expect this situation to be handled properly and with professionalism, especially after my experience with Mr.

Russell.
I would appreciate a response within the next 48 hours. If I do not receive a satisfactory reply, I will be compelled to share my experience on platforms like Google Reviews, social media, and others.
Thank you for your attention to this matter.

I look forward to your prompt response.
Sincerely,
prof. Dr Shabbir Khan

Dear Sir/Madam,

I hope this email finds you well.

I am reaching out to express my concern regarding an issue with my Hyundai Sonata 2017 VIN: 5NPE24AF3HH490801, only 124k miles ,which is subject to a recall. Upon bringing the car to the local dealer, Tameron Hyundai Hoover in Alabama (ZIP: 35216), the vehicle was inspected, and I was informed that the engine needs to be replaced.

The dealer requested certain paperwork, which I worked diligently to gather and submit.

However, after completing this process, I was informed by the agent, Mr. Stephen Ranelli, that Hyundai had declined the replacement request without any clear explanation.

The car has been at the dealership for over a month now, and during this time, I have incurred significant expenses using Uber as my primary mode of transportation.

Unfortunately, despite my efforts, the matter remains unresolved, and I have been advised to contact you directly.

I kindly request your urgent attention to this matter and a clarification regarding the declined request. I trust that Hyundai values its customers and will take the necessary steps to address this issue fairly and promptly.

I look forward to your response at your earliest convenience.

Thank you for your time and understanding.

Best regards,

Don't buy Hyundai. They're junks!!!
I am extremely dissatisfied with my experience with Hyundai USA and the handling of the recall for my 2017 Hyundai Elantra.

After receiving a recall notice for a paint defect, I expected prompt action and resolution. Instead, I've been met with constant delays, poor communication, and an unfair resolution process.
The recall letter came after my warranty had expired, leaving me with no support or coverage when the issue was first identified. Despite my repeated attempts to reach out to Hyundai USA for assistance, it took over a year for them to provide any meaningful response. This is completely unacceptable for a company that claims to stand behind its vehicles.
Now, after finally being contacted, Hyundai has offered to cover only 60% of the cost to repair the defect, leaving me to cover the remaining 40%, even though this is clearly a manufacturer's defect and no fault of my own.

It is frustrating and disappointing that Hyundai, a company I trusted when purchasing the car, is now placing the burden of their mistake on me.
I expected more from a company that prides itself on customer satisfaction and quality. Unfortunately, this experience has been a major disappointment, and I will think twice before purchasing another Hyundai vehicle in the future.

On October 12, 2023, my mother purchased what was supposed to be a brand new 2024 Hyundai Palisade Calligraphy Night Edition. The vehicle came with interior damage, missing items, mechanical issues, and a plethora of other problems, to say the least.

In 2024, they finally deemed the vehicle to be a lemon, after all the back-and-forth phone conversations, emails, and dealing with disrespectful representatives. These representatives wouldn't escalate this matter to a higher person within the company, yet continued to give us false information. The runaround was accompanied by very rude and disrespectful behavior, as well as broken promises.

There's so much more - this story is sick and diabolical. I cannot believe this company has such evil, twisted people representing the brand.

2017 SANTE FE SPORT -TURBO. 1 ENGINE REPLACED IN 7-20-2020 UNDER NATIONAL RECALL FOR EXCESSIVE OIL CONSUMPTION.

MOTOR REPLACED AT ABOUT 95,000 MILES.

11-29/24 Engine #2.. had oil changed 10-2024. today driving home.. check engine light goes on during highway driving at 65mps.

within 1 mile check engine light flashing..oil light goes on..viberating, and losing power. I pulled off ASAP to only a small 2 pump station. Check oil first... nothing on dip stick.

lights all still on. turned off car, restarted lights all on again. Nice guy came out..started checking..seems he was a mechanic does work on the side and also works at the local BBQ place there on weekends. Got his tester out for codes.

Codes were for spark plugs 3 and 4. Spark plugs were changed out in Jan 2024..(not even a year). Said he was worried about no oil... Put in 2 qts.

Removed spark plugs.. one tip was completly burned down to a nub, 4 plug was smoked almost black. He changed out plugs after finding them at O Rielly. In mean time getting colder, clouder and I am 185 miles from home.

Still no oil on dip stick after starting it up to test. Car still vibrating a little.. thought it was good.. Added 2 more quarts..

Started smoothing out, check engine light off. Suggested I get other plugs replaced when I got home. Before I left for highway, circled his parking lot 2 times.. still vibrating, check engine light back on but not blinking.

He pulled the plug out to check again... oil on the spark plug. His suggestion tow it home, don't dare drive it. Towed to my Hyundia dealer that replaced 1st engine.

..too late to work on it...but immediately told me warranty on second engine was NO good if it was "knocking" or seized up and stopped!!! I told her knocking or vibrating it was making noise. She said "you would be better off if you just kept driving it until it seized up" then we would replace engine!!! really?

I was on a hwy, in traffic, losing power with flashing ch engine light... and I should keep driving it. I could have lost complete power, complete control, caused an accident. It hasn't been gone over by her tech yet, he said might be a burned valve (cost 3 to 4,000) or new engine 9000.

I will call corporate... Anyone know of new class action suits against Hyundia I could join? Ironicially, this second engine causing problems at the same appro. 95,000 mark.

when I looked up bad spark plugs, one reason oil?? why did I need 4 qts of oil...with NO leaks...

sounds like same issue, different motor... Anyone else have this problem with 2nd motors?

Hyundai, as a whole, should be ashamed of themselves. I have a 2017 Hyundai Sonata that has had the same issue since it reached 50k miles. Oil gets into the combustion chamber and fouls the spark plugs. Currently, I'm at 101k miles, and this is the 7th time the same problem has occurred. I took my car to Tuscaloosa Hyundai the first time this happened. They said they didn't know what was causing this. There are social media groups with hundreds of people talking about this same problem. It sounds suspicious that they didn't know what was going on.

Instead of telling me then that to fix this problem, I would need a whole new engine (which isn't covered under warranty because in February 2022, my 2017 car was already too old to be covered under warranty - even though Hyundai made a defective engine) Tuscaloosa Hyundai was perfectly happy to take my money for this same problem multiple times - giving me hope that 'maybe the next time they will replace the engine'. They even said the new standard is to get the combustion chamber cleaned every six months (a 600 dollar charge twice a year!?!?!).

Do yourself a favor and just don't buy Hyundai. They are an unethical company that makes defective engines, knowingly letting local dealerships profit off your misfortune to have ever bought a Hyundai. Tuscaloosa Hyundai, I challenge you to do better as a company to fight for your customers who end up with these defective engines. I am thousands of dollars down, can't afford to keep making these repairs, and still owe money on a car that was never made to last past 100k miles.

I just did! Now I need positive action to regain my trust and admiration of Hyundai.

I have a long-term admiration for the accomplishments of Hyundai. And have watched the company grow since its infancy!!! You cannot expect to hire someone else to give the kind of diligence & responsibility needed that only the top [owner(s)] can give w/o careful scrutiny! Tell me I am wrong?!

I just expect Hyundai to stand behind what they promise the buyer. We do not NEED to involve 'lawyers' That is where a lot of problems begin...in my opinion.

Anyway, looking to hear back on the subject of the importance of the multipoint inspection. Steve W

After filing a claim and waiting for 3 months, I experienced a complete runaround and still found no resolution. I filed a claim and had to wait during their 60-day waiting period.

After 60 days, I received no response, so I called. I was told my claim was approved and I would have a check in 7 to 10 days. However, after 10 days, I heard nothing. There was no check.

I contacted a supervisor and was informed that my claim was sent to the wrong department and had to be resubmitted for review. I received an email from a supervisor who promised to call me the next day. Yet after a week, there was no response. I called another supervisor and lodged a complaint.

I then received a call from the original supervisor, who reported that my case needed further review. This is ridiculous.