Hyundai Motor America Reviews and Complaints | hyundaiusa.com @ Pissed Consumer

New Reviewer

Feb 11, 2021 Gregory H Zbt

Unprofessional Service

2.6

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On the 2nd of February 2021 the check engine light came on in my 2019 Hyundai Sonata Hybrid. I made an appointment at the Crain Hyundai Dealership located at 5660 Warden Road, Sherwood, AR. 72120. My vehicle was serviced. On the 5th of February 2021 the check engine...

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2 comments

Aug 03, 2021 PissedConsumer2042625 #2042625

It is the worst customer services experience I have ever had. The company is not worth doing business with.

4 0

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Featured

#2416559

Most helpful review

New Reviewer

Jun 20, 2022 Rachel L Ewj

Fraud/Scam service and mechanics

1.0

I paid over $18,000 in December last year for my car that now needs a TOTAL engine replacement due to a faulty crank shaft. Rather than taking the casting # off the crank shaft as they were told by CORPORATE to do in order to confirm it was covered under recall they...

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#3689853

Location

Kennesaw, Georgia

Loss

$14000

Preferred solution

Total engine replacement covered under the recall and investigation of the dealership for fraud/scam.

Jun 19, 2022 PissedConsumer3687098 of Holly Ridge, NC

Terrible car

1.0

I least a 2016 Tucson for three years and it was fine. Then I bought it and everything started going wrong I had for window motors crap out of me. Then the clearcoat started peeling off which they refuse to fix. Goodbye Hyundai never buy another car from you again

User's recommendation: Don’t buy it.

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#3687098

Location

Holly Ridge, North Carolina

Jun 14, 2022 PissedConsumer3670994 of Aguadilla, Puerto Rico

IONiQ 5

Issue # 1: I did the last map update for North America and Iost all the speed limits from the maps. Now the HDA nor the speed limit assistance can be activated and dont work. This is very annoying as this was working before the update. Can I roll back to the previous...

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#3670994

Location

Aguadilla, Puerto Rico

New Reviewer

Jun 12, 2022 Dorian R Abd

Complaints

1.3

I have not been contacted by my claim agent nor the service advisor Ive left multiple messages an have not gotten no call back an my car has been at the dealership since November 2021 for recalls which was never completed because of the engine problem which is one of the recalls on the car Im not satisfied with the service Im given

User's recommendation: Great cars!!! But the worst customer service I’ve dealt with about my car an keeping me in the loop I’d go else where to buy a car same company different dealership.

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#3662335

Location

Perry, Ohio

Pros

Customer service rep was very helpful

Cons

Dissatisfied with service department none recalls was finished

Loss

Preferred solution

Let the company propose a solution

New Reviewer

Jun 07, 2022 Darrell B Zax

I expected an answer?

1.0

I asked a question, being a disabled veteran of the Vietnam War. I have a fused right leg and need extra room on the right side of the gas pedal. Some cars have this room available. But the dealers are not ready to help usnono veterans, with removing the center console, so we can see if this vehicle would work. I asked and, of course, no response. It usually takes a general manager to get involved. I guess I will try somewhere else again.

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#3647008

Location

Phoenix, Arizona

Preferred solution

I would just like to see if Genesis would have worked with my disability!

New Reviewer

Jun 06, 2022 Danny L Wgu

Problems with new Hyundai

Ive noticed just about all the new 22 ELANTRAs The hoods and fenders dont Match up. And where the plastic was on the hood and the roof in the trunk it leaves lines you cant get off . My car the drivers door the Top molding keeps popping up continually have to push it down.

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#3644740

Location

Hendersonville, Tennessee

Preferred solution

Let the company propose a solution

New Reviewer

May 31, 2022 Koren F

Legal inquiry

I agreed to a purchase that I did not want after spending an entire day at the dealership on Saturday without food or a break away from the Salesman who brought me a water once in the morning. My appointment was at 8:30 am. I arrived at 8:15 am with the purpose of a...

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#3627879

Location

Apache Junction, Arizona

Loss

$5000

Preferred solution

$4,000 refund + $750.00 for my trade-in. Was willing to exchange for lesser vehicle with the 3-day exchange but not wait one month and then negotiate based on an appraisal.

New Reviewer

May 31, 2022 Koren F

Legal inquiry

Update by user May 31, 2022

I have also submitted a complaint to Hyundai Motor Company regarding their dealer Horne Hyundai in Apache Junction, AZ. I will also be contacting them by phone. My complaint is with Horne Hyundai the dealership and not Hyundai Motor Company.

Original review updated by user May 31, 2022

I agreed to a purchase that...

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1 comment

Jun 01, 2022 Hillari Xcy #2189973

Grow up and deal with the deal you made. You are not a child and only have yourself to blame.

0 0

#3627824

Location

Apache Junction, Arizona

Cons

Lack of integrity
Predators

Loss

$5000

Preferred solution

Full refund

New Reviewer

May 27, 2022 Lesleigh T

Resolved: 70 DAYS REFUND DELAY ON FINAL PAYMENT FROM HYUNDAI CORPORATION

4.3

Update by user Jun 26, 2022

Company fixed the issue and I have been provided with full refund.

Original review posted by user May 27, 2022

* GET THIS! I LOVE MY ELANTRA 2020 AND BOUGHT IT OUT OF MY LEASE. SPORT MODEL WITH SUNROOF! AWESOME. *THE SANTA CLARITA SALES TEAM WERE TERRIFIC IN CALIFORNIA. * IN THE PROCESS I OVERPAID $2972.00!! MY ERROR! * I HAVE BEEN ON THE PHONE NOW REPEATEDLY WITH CUSTOMER...

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Resolved

#3614938

Pros

Great sport elantra 2020
Awsome car

Cons

Horrid customer service from corporate
Very poor customer service
Poor customer service from team at 1-800-523-4030

Loss

$2972

Preferred solution

Full refund

Companies Similar to Hyundai Motor America

New Reviewer

May 20, 2022 Oleksiy S

Gratitude from the residents of Mariupol, Ukraine

Dear management and employees of HYUNDAI. We want to express our gratitude to you for the cars you have produced !!! We are Ukrainians from the war-torn city of Mariupol, where at the time of hostilities we were sitting in a basement without electricity, water,...

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#3592807

Location

Leipzig, Saxony

Preferred solution

Let the company propose a solution

May 18, 2022 PissedConsumer3587980 of Spokane, WA

Bad customer service at Hyundai dealership

Was not able to assist me with issue. The agent was redirecting me back to the dealership that could not help me to begin with

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#3587980

Location

Spokane, Washington

May 18, 2022 PissedConsumer3587104 of Atlanta, GA

Reimbursement

1.1

My car is a 2017 Hyundai Tucson. Went into W.R Five Star for 5 months. No loaner, gas cards, any help whatsoever. Information for a Reimbursement Program, up to $60.per day, with all requested documentation. All submitted. OUT OF POCKET for 5 mo's. $3800. !!! They offered $445.!!!???! Not even half! Sucks

... All emails were redirected and when you actually talk to someone, they don't follow up like stated. Do not keep their word nor advertisement. Have a back up plan! Love my car though

User's recommendation: Do your homework and continuous follow-ups is necessary.

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#3587104

Location

Atlanta, Georgia

May 10, 2022 PissedConsumer3562555 of West Covina, CA

Vision is a joke

1.0

Does not follow up vision statement is a joke waste of time to call them case number 1973**** waited on telephone for over three hours disconnected five time would not let me talk to a manager

User's recommendation: Buye from another manufacturing company that walks its talk.

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#3562555

Location

West Covina, California

New Reviewer

May 10, 2022 Mindy F Gfx

Do Not Help Customers

Never Follows thru, and do not care about their customer there mission statement is a joke Dr. Richard 626-678**** fifty Hyundai and will never buy or recommend to an associate to buy there car

User's recommendation: Buy a car from a company that cares.

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#3562480

Location

West Covina, California

Loss

Preferred solution

MY Time and all cost

New Reviewer

May 10, 2022 Evelia B

Recall denial

2.1

I bought my 2014 Hyundai Sonata last year and 4 months later the engine gave out. It has been at the Hyundai dealer since the beginning of January and I was just told that the recall will not cover the new engine and because I am not the original owner and the car was...

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#3562423

Location

Kalamazoo, Michigan

Cons

Engines giving out and not being replace
Recall

Loss

Preferred solution

Recall approval

New Reviewer

May 09, 2022 andrew s Nwr

CUSTOMER SERVICE SCREWED UP

1.0

Bought a new vehicle in December and never received an invoice, phone call or anything to make payments. Didn't even have an account number. After 4 months of repeated phones to them, I was finally able to set up an account and make a payment. They set up the wrong info when they originally set up my account in January, so I never received any info, but then they reported me missing 2 payments on my credit. I was in the middle of buying a house and the lower credit score made e lose the loan and house.

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#3557989

Location

Lancaster, Pennsylvania

Preferred solution

FIX MY CREDIT

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Location	2/5
Price Affordability	2/5
Warranty	2/5
Interest Rate	2/5
Website	2/5

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