181 views
New Reviewer
3 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

In May 2018, my car's engine failed due to having no oil present. Please understand, I've kept up with oil changes and I also was under the 3000 mile oil change deadline. my Tuscon is only 4 years old with 108,000 miles on it and has not been recalled. My wife has a 2014 Hyundai Sonata. After some research, we found out that her and I have the same engine (along with the Santa Fe) so I'm unsure why only the Sonata and Santa Fe's were recalled---my engine was not recalled. It failed at such a young age. If I was given the extra 20,000 miles on my powertrain, then my engine would be fully covered.

The dealership told me today that since I'm no longer under warranty that the total cost of engine replacement is $8474.46. Hyundai corporate has agreed to pay $3718.46 in parts only. By the way, we still owe $3000.00 to the bank on this heap of garbage.

Corporate is basically saying that they will pay for PARTS on a car that is out the warranty but are also saying they will NOT pay for labor because it is out of warranty. My car has the same engine as the Santa Fe and Sonata--both recalled because of the exact same engine... so why does mine not have a recall?

If a company is willing to pay for parts it seems like they are kind of admitting something is wrong here. One service tech was puzzled why the Tuscon was not included in the recall as " ...they have the same engine." Corporate says the recall was for vehicles made in Georgia and mine was not included because it was made in Korea. The engine fail is exactly like what is described in the other car models.

In fact, my wife owns a Sonata, purchased one month after my Tuscon (currently with almost the same mileage) and she is now getting similar sounds from the engine as well as burning oil at an increased rate.

There is even a Facebook page for this engine called "Theta 2 Engine Failure"--and alot of Tuscon's are on this because we are the *** step-children that Hyundai won't take care of. Avoid Tuscon's avoid Hyundai!

Reason of review: Damaged or defective.

Monetary Loss: $8700.

Preferred solution: Full refund.

Hyundai Motor America Pros: Very disastified, Vehicles and salespeople.

Hyundai Motor America Cons: Manufacturer of the engine, Bad repairs, Customer service, Warranty.

Location: 10550 Talbert Ave, Fountain Valley, CA 92708, USA

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

Thank you!!! I am one of the creators of that Facebook page!

Don't stop the fight. Your not in the wrong.

These engines are faulty. This company is awful

Guest

You failed to explain the technical problem. It reads as if it's simply a matter of not checking the oil.

After 108,000 miles with no problem , you're expecting an awful lot from the manufacturer. Oil does not simply disappear. It either leaks out, burns up, or puddles up somewhere due to lack of flow. No way should you have missed the symptoms and allowed the situation to deteriorate so far.

Are there no puddles ? Grey exhaust ? Engine overheating ?

Goop around the valve covers ? Take Automotive 101 and learn.

Guest
reply icon Replying to comment of Guest-1509030

There were no symptoms. You should take civility 101 classes.

Hyundai Motor America Reviews

  1. 136 reviews
  2. 38 reviews
  3. 24 reviews
  4. 17 reviews
  5. 14 reviews
Hyundai Motor America reviews