Hyundai Motor America Phone Numbers and Emails

Toll-Free Number:

  • (800) 633-5151
Send Message

Customer Service:

  • (800) 243-7766
    24/7 Roadside Assistance
  • (714) 965-3000
  • (234) 567-8910
  • (855) 524-7253
  • (800) 952-5210

Hyundai Motor America Emails:

Accessibility
consumeraffairs@hmausa.com
dpo@hmausa.com
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How to Contact?

Most Popular Number:

(800) 633-5151
Total calls: 1 346 Issues resolved: 27 Last call: Mar 28, 2024

What Is the Hyundai Motor America Customer Service Phone Number?

The main Hyundai customer care number to call for help and answers is 1-800-633-5151. It is available Monday through Friday from 6 am to 5 pm PST. The Hyundai customer service is also operational at this number on Saturdays between 6:30 am and 3 pm PST. They do not provide customer support on Sundays.

For roadside assistance, call 1-800-243-7766. The contact works 24/7 to ensure emergency help for customers.

If you need to reach the company’s headquarters, use Hyundai corporate phone number 1-714-965-3000. A live representative at this Hyundai corporate office number will provide the information you require and assist with your issues.

How Do I Contact Hyundai Motor America Corporate via Email?

To reach Hyundai America customer service via email, go to their website and fill out the contact form. You can find it on their Contact Us page by clicking New Message. Enter the required contact information to get feedback from the company. Describe your problem and attach files if needed.

If you already have an open case and wish to update it, fill out the form by clicking Update Existing Case on the Contact Us page. There are also forms for campaign reimbursement and ownership update. You will get an email from the support team with detailed instructions on how to solve your problem.

Does Hyundai Motor America Have 24/7 Customer Service?

The Hyundai 24 hour customer service is available for roadside issues. You can call 1-800-243-7766 for help with emergencies or tech support 24/7. Provide the information a live representative may ask and follow the instructions given.

You can also use the virtual assistant on the company’s website 24/7. Answer a few questions, and the chatbot will offer the FAQ articles according to your inquiry.

If your issue is not urgent, call customer care within their business hours. A member of customer support will answer general questions and take note of your comments and suggestions.

PissedConsumer Club

Contact Information

Hyundai Motor America Website:

Hyundai Motor America Help Center:

Corporate Office Address:

Hyundai Motor America
P.O. Box 20850
Fountain Valley, California 92728-0850
United States

Other Info (opening hours):

Hours:

Monday - Friday:6:00am – 5:00pm (PST)

Saturday: 6:30am – 3:00pm (PST)

More contact details

Hyundai Motor America Customer Service Reviews

1.6 / 5
Poor
Guest-5706782
No reason
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Very helpful. Took care of me and then some Gave me another phone number to follow up on other issues

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AliceandBrian E
We just want a resolve
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

POOR customer care AFTER purchase one week..
Crooked logo on back of vehicle 2023 SANTA FE, 6400 miles. Took it to dealer they made excuse that vehicle had damage in that area..negative, clean car fax, no accidents.

Took it to the dealer where we purchased, made numerous various excuses, they claimed it came from factory slanted downwards. No quality control?

We used a level, to assure, so crooked. We just want our vehicle to look as nie as the Hyundai reputation.
We had driven Nissans for 27 years, now we are second guessing our purchase and the service Hyundai is offering.

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Jan P Pkn
Quality

They do not understand what the customer experience means. They are not quality driven. The 2.4 L engine lacks power and bogs when accelerating, making it dangerous to pull out in traffic.

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Cassie C Fkr
Warranty doesn't cover
stars-rating stars-rating stars-rating stars-rating stars-rating
2.8

I bought my car new in 2018.
My ABS module went out about 3 weeks ago. The mechanic ( not Hyundai) said a car with less than 100k miles that's unusual and sounds defective.

Hyundai will not replace the part at their expense. My car has 65k miles. The woman I spoke with was kind and tired to see if they would cover it under the 60k mile warranty but said no. I was recommended to take to dealership and ask for a payment program.
Unless it becomes a recall they won't repair at their cost.
The ABS module just turns off the ABS system.

So I'll just ride with the dash lights on.
I've never had this go out in any car before. I've kept up with all maintenance with car and taken to dealer to get majority of work done.

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How Good is Hyundai Motor America's Customer Service?

Maleeha Uak
Maleeha Uak
Feels Disappointed | Mar 07, 2024

I have a national account rep that I spoke with 1 time and since nothing

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Vicki Uwe
Vicki Uwe
Feels Disappointed | Feb 14, 2024

Terribale

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Jimmie S Jpq
Jimmie S Jpq
Feels Disappointed | Dec 07, 2023

Outstanding but I've never had a major problem with a automobile before. I'm really disappointed with the oil burning issue. Hopefully you'll stand behind your brand.

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Corianne Jyu
Corianne Jyu
Feels Satisfied | Aug 26, 2023

My customer service representative Cassandra was very professional and polite unlike the Hyundia service department at the Anchorage Alaska Dealership where my wife has purchased two new Hyundia we will never visit this Dealership again due to their lies and terrible customer service

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Tiffany Hi
Tiffany Hi
Feels Disappointed | Jun 09, 2023

The person I spoke, I will give it to her, she was nice and she listened to me. So with that being said, my negative view as of right now is on her at all, but on the tech team for Bluelink and the Hyundai USA website. Now I have to wait 7 business for a tech member to get in touch with me; with no guarantee on a solution on being able to reset my password

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Summary of Hyundai Motor America Customer Service Calls

1.7K TOTAL
CALLS
05:11 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Hyundai Motor America?

Product/ Service Question:

  • “Warranty and recall”
  • “Quality”
  • “Transmission broken”

Request for Information Question:

  • “Call about my Hyundai app”
  • “Looking for reimbursement”
  • “Assistance”

Staff Question:

  • “Getting no response from the service department onmy car for 3 days”
  • Negligenc car repair service
  • “Not getting the service i need”

Payments and Charges Question:

  • “Problems with payment arrangement”
  • “Trying to make payment”
  • “Billing Question”

Return/ Replace Question:

  • “No return call”
  • “Need tonreplace key”
  • “I was given an address to mail information. I mailed it and it was returned to me, so I need the correct address.”

Account Question:

  • “Need account information”
  • I have been trying to reset my Bluelink password for over two weeks now after the app locked me out when I had to delete and reinstall the app due to glitches.
  • “Login trouble”

Employment Question:

  • “Payoff amount”
  • “Pay off”
  • “Payoff confirmation”

Shipping and Delivery Question:

  • “I bought a 2012 Hyundai Elantra new but never received the gas refund so I was told when I buy a new Hyundai you as the manufacturer would give me special pricing I am ready to buy now what can you do for me”
  • “Wrong Hyundai new owner package sent to me”
  • “Where is my title”

Cards Question:

  • “Gas card for gas based on 2013 gas mileage Santa affect Sport”
  • “Change of credit card number”
  • “Hyundai gift card promo”

Activation/ Cancellation Question:

  • “Canceling a service”
  • “Cancelation road hazard plan”
  • “Navigation renewal”

Refund Question:

  • “Refund”

Website/ Application Question:

  • “Car not recognized on website”

Other Question:

  • “I have a problem with mine 2024 Genesis G 80I'm”
  • “Paint peeling off car.”
  • “Engine recall Hyundai Senata 2016”

About

Related Companies

Hyundai Motor Group, Kia Motors, Kia Motors Finance, Hyundai Motor Finance, Kia Motors South Africa

Summary

The company was founded in South Korea by Chung Ju-yung in 1947. Hyundai entered the US market in 1986 but represented only one model the Hyundai Excel. In 1990, the company founded the Hyundai Design Centre in California which housed Hyundai America Technical Center, Inc. which carried out all engineering services in the U.S. for Hyundai. Technical Centers have already been established in California, Michigan, Alabama In 2003 Hyundai tied its main competitor Honda.

In 2007 in New York Hyundai presented its V8 rear-drive luxury sedan Concept Genesis Coupe, first sports car manufactured by Hyundai

Hyundai Motor America reviews and complaints

Hyundai Motor America is ranked 616 out of 3236 in Dealers category

Area Served

USA, Other

Payment Methods

VISAPayPalAmerican Express

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