Anonymous
map-marker Olive Branch, Mississippi

Connecting bearing rod thrown

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Dealership wont take car because they are so backed up. Lawyer said not my problem that they have to
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User's recommendation: Check recalls

1 comment
Guest

OK...Tell your lawyer that while they "may" have to take it, they don't have to work on it until they can. But hey, no one believes you have an attorney. You sound broke and dusty.

Anonymous
map-marker Christiansted, Saint Croix Island

Warranty

I called Hyundai PR to find out about Car Rental because my car was drop in to the shop for a transmission change but no one return my call as yet!
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Andrew M Dtt

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Verified Reviewer
| map-marker York, Maine

Steering column problem and 2012 Elantra

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This is Hyundais chance to keep a customer. If the electric steering column isnt fixed under warranty they will lose me as a customer.
View full review
Loss:
$2200

Preferred solution: Warranty 2012 93k miles New steering assembly

Resolved
Lesleigh T

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Verified Reviewer

Resolved: 70 DAYS REFUND DELAY ON FINAL PAYMENT FROM HYUNDAI CORPORATION

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Updated by user Jun 26, 2022

Company fixed the issue and I have been provided with full refund.

Original review May 27, 2022
* GET THIS! I LOVE MY ELANTRA 2020 AND BOUGHT IT OUT OF MY LEASE.

SPORT MODEL WITH SUNROOF! AWESOME.
*THE SANTA CLARITA SALES TEAM WERE TERRIFIC IN CALIFORNIA.
* IN THE PROCESS I OVERPAID $2972.00!! MY ERROR!
* I HAVE BEEN ON THE PHONE NOW REPEATEDLY WITH CUSTOMER SERVICE FOR HYUNDAI AT 1-80*-***-**** FOR 2 MONTHS+!!! AND EACH TIME ANOTHER AGENT DELAYS THE RETURN OF THE FUNDS TO ME.
*EACH TIME I HAVE CALLED BACK TO CHECK ON THEIR PROCESS THERE IS ANOTHER DELAY BEYOND WHAT WAS PROMISED IN THE PRIOR CALL.
*IN THIS MORNING'S PHONE CALL, ON 05/27/22, WITH AN AGENT REPRESENTING THEIR CORPORATE GROUP WHO HANDLES REFUND COMMUNICATION ONLY BY EMAIL!!!, I WAS TOLD:
"I'M SORRY MS.

TOLIN, THERE IS NO ONE IN THAT ACTUAL DEPARTMENT WITH WHOM YOU CAN SPEAK. ALL I CAN DO IS REQUEST THE PAYMENT...WITH URGENCY." BY EMAIL!!!
*"CALL US BACK WITHIN 7-10 DAYS TO FOLLOW UP ON YOUR REQUEST!" W H A T??? I WAS TOLD 2 DAYS AGO THAT AN AGENT WOULD REACH OUT TO ME BY PHONE. THIS DID NOT HAPPEN, AND THUS MY
DESIRE TO REACH OUT TO YELP TO EXPRESS MY ABSOLUTE FRUSTRATION WITH SUCH POOR CUSTOMER SERVICE POLICY.
*FROM A MULTI-MILLION DOLLAR CORPORATION???!!!
*IF I HAPPENED TO BE A DAUGHTER TO AN OWNER OF HYUNDAI, DO YOU THINK THAT THIS REFUND WHICH OUGHT TO HAVE BEEN IMMEDIATELY PAID NEARLY 70 DAYS AGO WOULD STILL BE SITTING ON SOMEONE'S
DESK??!

WITH A REP TELLING HER SHE OUGHT TO BE CALLING BACK IN ANOTHER WEEK TO CHECK ON THE PROCESS?
*IF I WERE STILL PAYING ON MY LEASE AND MY PAYMENTS WERE 70 DAYS LATE, WOULD I NOT BE PAYING LATE FEES?!!! IS CORPORATE
HYUNDAI GOING TO EXTEND A LATE PAYMENT OF T H E I R
DELAYED FUNDS TO ME???
View full review
Loss:
$2972
Pros:
  • Great sport elantra 2020
  • Awsome car
Cons:
  • Very poor customer service
  • Poor customer service from team at 1-800-523-4030
  • Horrid customer service from corporate

Preferred solution: Full refund

Anonymous
map-marker Starkville, Mississippi

Manufacture defect

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Sorry *** paint peeling on the roof of my pearl white 2017 haven't had it 4 years yet. I'm not the only one having these problems, Hyundai manufacturers should be responsible for the poor *** paint jobs that are being done on these vehicles. Will be trading in soon!!
View full review

User's recommendation: DO NOT PURCHASE

1 comment
Guest

It is not, nor was it ever, a Rolls-Royce. Not even a Volvo. You get what you pay for when obtaining a cheap cheesy oriental car.

Nina Z Vky

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Verified Reviewer
| map-marker Keller, Texas

Locked Engine with no updates!

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My cars engine seized up and locked due to a recall on May 28, 2022. Today is July 18, 2022. Ive received one text from the dealership saying it could be another 6 weeks before someone can even diagnose the engine. Im currently renting a vehicle and paying for a car that I cannot drive. No one at corporate or the dealership has been helpful in updating me on whats happening.
View full review
Loss:
$2900
Cons:
  • Engine failure
  • Lack of integrity
  • Poor customer service from team at 1-800-523-4030

Preferred solution: Full refund

User's recommendation: Do not buy Hyundai!

Anonymous
map-marker Ellicott City, Maryland

Not totally satisfied with price gouging

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Price gouging. Charging well over MSRP for electric vehicles . That should be outlawed.!!! Was told to go online to make purchase, but that winds up directing you to the closest dealer near my home. Want to avoid that with all causes
View full review

User's recommendation: Not at liberty to say

2 comments
Guest

They can charge (ask) whatever they want. You may also walk away just as easily as long as it isn't 'bait and switch'. But for the sake of all that is sane do not ask government to institute price controls or interfere with commerce and the basic law of supply and demand.

Arbutus Qqw

Agree 100% percent. Not just with electric vehicles, but all their vehicles these days 2 awful and fraudulent encounters this Labor Day weekend in two different states. I will definitely file a complaint with consumer affairs and will contact the News Channels about their scams.

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Anonymous
map-marker Austin, Texas

Disappointed

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I tried to call about an issue paying my bill. All you get is their automated system as soon as you try to speak to a real person representative it hangs up on you. Im still trying to resolve the issue and no one is helping me or calling me back.
View full review
1 comment
Guest

An "issue" paying your bill ? What "issue" ?

Nobody wants to hear excuses for non payment and what else could it be ? They will call you eventually, but only to dunn you for payment.

Koren F

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Verified Reviewer
| map-marker Apache Junction, Arizona

Legal inquiry

Updated by user May 31, 2022

I have also submitted a complaint to Hyundai Motor Company regarding their dealer Horne Hyundai in Apache Junction, AZ. I will also be contacting them by phone. My complaint is with Horne Hyundai the dealership and not Hyundai Motor Company.

Original review May 31, 2022
I agreed to a purchase that I did not want after spending an entire day at the dealership on Saturday without food or a break away from the Salesman who brought me a water once in the morning. My appointment was at 8:30 am.

I arrived at 8:15 am with the purpose of a test drive and to see pricing on the Santa Cruz SEL with Activity Package to determine if I wanted it and could afford it. After seeing the sticker price and going on the test drive, I didn't want it. The salesman suggested the SEL with tow. I waited all day with the salesman listening to his stories about his life and experiences with other customers to find out the pricing and terms and ended signing a deal I cannot afford and paying the deposit at 4pm.

In the process when the terms were not meeting my needs, I attempted to leave at multiple times but that is when they double team the moment which got me to stay. Gave them $4,000 deposit and a trade. I imagine this is how it feels when an innocent person is picked up by the police and at the end of the day signs a confession to a crime they did not commit. I have been sharing my experience with everyone I know and hearing their experiences and victimization in this industry as well.

I have a female coworker who is diabetic and had the same problem six months ago at a different dealer - not Hyundai. Biologically at the time I was dealing with a menstrual period. The following morning, I went on a longer test drive and found that I do not like the motor or technology features of the Santa Cruz SEL. It gave me a panic attack because I cannot afford it and I do not like it.

I immediately texted the Salesman who was very attentive pre-sales but unresponsive afterwards. I had to reply to the manager's "Thanks" e-mail after purchase in order to get a response. I have submitted a complaint with AZ Consumer Complaint division/Attorney General. I have since been informed by a Sales Manager at the dealership that there is a 3-day exchange policy but they have nothing in inventory in my price range.

So now they are concerned about my price range? They offered for me to reserve a vehicle for late June at which time they will appraise my new purchase and arrange a new deal which I am certain will be at a higher cost to me. This is not acceptable. Where are the resources for victims of Dealerships?

I have to return to the dealership on Friday at 7 am for a service visit. It makes me ill to even think about this dealership and the people there.
View full review
Loss:
$5000
Cons:
  • Predators
  • Lack of integrity

Preferred solution: Full refund

User's recommendation: Buyer Beware!

1 comment
Hillari Xcy

Grow up and deal with the deal you made. You are not a child and only have yourself to blame.

JAMES N Lbo

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Verified Reviewer
| map-marker Scranton, Pennsylvania

AIR CONDITIONER

TO WHOM IT MAY CONCERN,

MY NAME IS JAMES NOTARIANNI, IM FROM SCRANON PA AND MY DAUGHTER AND I HAVE BEEN DEALING WITH DICKSEN CITY HYUNDAI FOR OVER 10 YEARS NOW AND HAVE BOUGHT OR LEASED 6 CARS OR SUVS IN THAT SPAN. A FEW MONTHS AGO MY DAUGHTERS 2019 KONA, WHICH SHE LEASES, AIR CONDITIONER STARTED ACTING UP, IT WASNT BLOWING COLD AIR.

SO SHE TOOK IT TO DICKSON CITY HYUNDAI TO GET CHECKED. NOW THE WARRANTY WAS STILL GOOD AND THE TOLD HER IT WOULD COST OVER $1000 TO FIX IT. THIS MONTH SHE PURCHESED THE CAR AND AGAIN ASKED IF THEY WOULD FIX IT, THEY SAID YES AGAIN FOR OVER $1000. WHY DO WE HAVE WARRANTYS?

I TOOK IT TO MY MECHANIC AND HE CHECKED IT AND SAID THE AIR CONDITIONING CONDENCER HAD A PIN HOLE MAYBE CAUSED PROBABLY BY A SMALL ROCK, CAUSED A LEAK. I HAD HIM FIX IT AND IT DID COST $811, $200 LESS THEN THEY WERE GOING TO CHARGE HER, AND HE THOUGHT IT SHOULD HAVE BEEN COVERED BY THE COMPANY. ITS VERY FRUSTRATING, AND IM NOT TOO HAPPY WITH HYUNDAI RIGHT NOW. I THINK FOR BEING A LOYAL CUSTOMER, THEY SHOULD HAVE FIXED IT FOR NO CHARGE.

I MYSELF HAVE A 2020 TUCSON, WHICH I LEASE, ITS UP NEXT YEAR AND IM THINKING OF NOT GOING BACK.

NOW THE GUY I DEAL WITH AT THE DEALERSHIP IS GREAT, AND SO ARE EVERYONE ELSE, BUT WHY WASNT IT COVERED.PLEASE LET ME KNOW WHAT YOU THINK ID LIKE SOME OR ALL OF THE BILL PAID FOR. THANK YOU FRUSTRATED CUSTOMER JAMES NOTARIANNI

View full review
Loss:
$811

Preferred solution: Full refund

Koren F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Apache Junction, Arizona

Legal inquiry

I agreed to a purchase that I did not want after spending an entire day at the dealership on Saturday without food or a break away from the Salesman who brought me a water once in the morning. My appointment was at 8:30 am.

I arrived at 8:15 am with the purpose of a test drive and see pricing on the Santa Cruz SEL with Activity Package to determine if I wanted it and could afford it. After seeing the sticker price and going on the test drive, I didn't want it. The salesman suggested the SEL with tow. I waited all day to find out the pricing and terms and ended signing a deal I cannot afford and paying the deposit at 4pm.

In the process when the terms were not meeting my needs, I attempted to leave at multiple times but that is when they double team the moment which got me to stay. Gave them $4,000 deposit and a trade. I imagine this is how it feels when an innocent person is picked up by the police and at the end of the day signs a confession to a crime they did not commit. I have been sharing my experience with everyone I know and hearing their experiences and victimization in this industry as well.

I have a female coworker who is diabetic and had the same problem six months ago at a different dealer - not Hyundai. Biologically at the time I was dealing with a menstrual period. The following morning, I went on a longer test drive and found that I do not like the motor or technology features of the Santa Cruz SEL. It gave me a panic attack because I cannot afford it and I do not like it.

I immediately texted the Salesman who was very attentive pre-sales but unresponsive afterwards. I had to reply to the manager's "Thanks" e-mail after purchase in order to get a response. I have submitted a complaint with AZ Consumer Complaint division/Attorney General. I have since been informed by a Sales Manager at the dealership that there is a 3-day exchange policy but they have nothing in inventory in my price range.

So now they are concerned about my price range? They offered for me to reserve a vehicle for late June at which time they will appraise my new purchase and arrange a new deal which I am certain will be at a higher cost to me. This is not acceptable. I want to speak with someone who handles victims of Dealerships.

I have to return to the dealership on Friday at 7 am for a service visit.

It makes me ill to even think about this dealership and the people there. Thank you

View full review
Loss:
$5000

Preferred solution: $4,000 refund + $750.00 for my trade-in. Was willing to exchange for lesser vehicle with the 3-day exchange but not wait one month and then negotiate based on an appraisal.

Anonymous
map-marker Pell City, Alabama

Gas reimbursement lawsuit

We went to Sierra Hyundai in Trussville About five months ago and filed for gas reimbursement card. We have not heard anything from Hyundai please help us resolve this thank you in advance.
View full review

User's recommendation: With all the recalls and problems I have had with this gas reimbursement I would still recommend anyone to buy a Hyundai car they’re some of the best cars on the road today

1 comment
Guest

"they’re some of the best cars on the road today". You are a majority of one. This website is called "Pissed Consumer" and nobody else posting under this topic agrees with you.

Oleksiy S

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Verified Reviewer
| map-marker Leipzig, Saxony

Gratitude from the residents of Mariupol, Ukraine

Dear management and employees of HYUNDAI. We want to express our gratitude to you for the cars you have produced !!!

We are Ukrainians from the war-torn city of Mariupol, where at the time of hostilities we were sitting in a basement without electricity, water, heating, gas or communications for more than a month.

We are happy owners of Hyundai Getz car, VIN: KMHBT51DP7U650768.

We want to express our gratitude for the high quality of cars produced by your company. Our Hyundai Getz has stood the test of time in a city where the war has destroyed all infrastructure, 90 percent of the buildings are damaged or completely destroyed.

We are a family of three - two adults, a teenage son and two dogs. During the hostilities in Mariupol, we hid in the basement. After a month of continuous shelling, mortar attacks, having miraculously survived the air raids, we were able to leave Mariupol and took the animals with us.

In Mariupol, we had everything - our own housing, both my husband and I bought a used Hyundai Getz car, we had a favorite job, friends. In one day, February 24, they lost everything, lost their opportunities and their future.

But due to the fact that the car was on the move, although it suffered from fragments of shells - the windshield was broken, through damage to the hood, the rear left door, as well as damage to the roof by stones falling from buildings, we were able to leave the city occupied by Russian troops. Several times in this car, the husband returned to Mariupol to take out other people. On this small Hyundai Getz we drove about 5 thousand kilometers, and spent 10 days on the road to get to a safe place in Germany, Magdeburg, where we are still located at the address: Lunochodstr. 27, Magdeburg, 39118. Unfortunately, in a few months we will have to part with our beloved car, because. according to the laws of the country that accepted us, it must either be cleared through customs or disposed of. At the moment, we have lost everything, and we do not have the opportunity to legalize and restore cosmetically and technically our car in Germany. Therefore, we decided in the direction of further disposal of the car. So unfortunately we will be left without transport and without the ability to move freely.

Even you could not know that the main mission of the Hyundai Getz car produced by your company, VIN: KMHBT51DP7U650768 will be to take people out of *** called Mariupol, Ukraine to safety, and he more than coped with this mission!!!

Sincerely:

Yana Demisheva & Oleksiy Serdyuk

View full review

Preferred solution: Let the company propose a solution

Anonymous
map-marker Rochester, New York

Vehicle electric harness and junction box melt/malfunction

During the past week prior to delivery to dealership via tow truck my vehicle electrical power while driving would quit and quickly regain power, this happened a couple times last week after leaving an appointment I started my car attempted to, and it did not start I had it towed to the dealership and they informed me that the entire junction box and wiring harness had melted, I was informed by the dealership that Hyundai motor Of America wanted to speak with me to gather more information as of now I am just waiting to hear back on a temporary vehicle till this issue is remedied
View full review

User's recommendation: Great customer service so far

John Schedler S

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Verified Buyer
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Verified Reviewer
| map-marker Fort Worth, Texas

Sold us faulty parts and won't reimburse costs associated

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Hyundai Motor America - Sold us faulty parts and won't reimburse costs associated
Updated by user Apr 25, 2022

I filed a complaint with the California attorney general and the Texas attorney general. I also filed a small claims case and couldn’t get someone served at Hyundai. They have asked for more documentation and signed affidavits which are not relevant to their faulty...

Original review Mar 26, 2022
I've written this so many times on so many forums and complaints. Hiley Hyundai of Fort Worth sold us (4) OEM tire sensors on 7/9/21.

I took them to Maui and had Jim Falk Hyundai install them due to the location of the car and logistic challenges on Maui on 7/12/21. On the way home from Jim Falk the tire sensor light came back on. I had to bring it back (one hour each way) on 7/16/21 and they found 2 of the 4 brand new OEM sensors were bad. I had to PAY for all the repair work.

I was told to contact corporate for warranty reimbursement. I DID. MAJOR MISTAKE. Corporate is a lame duck.

I turned in my claim and all receipts/docs in July of 2021. Today is 3/26/22. NOTHING. I was told to write the legal department once i threatened to sue.

I DID. MAJOR MISTAKE. The legal department is non-existent. Literally NON-EXISTENT.

I sent a letter to the given PO Box on 11/22/21. NOTHING. I sent a follow up letter on 2/26/22. NOTHING.

I mean CRICKETS. We are out over $700 and Hyundai corp or Hyundai motor america is stonewalling us. I've filed with two state attorneys (CA and TX). I've filed with BBB and the Consumer Protection Agency.

I tried to sue them in small claims court and they dodged service.

What the? What is a customer to do if they sell faulty parts and won't stand behind them with TONS of documentation to back up the costs and repairs etc???
View full review
Pros:
  • 2019 santa fe
Cons:
  • Failure to stand behind their products
  • Warranty
  • Non existent legal department

User's recommendation: Don't buy Hyundai if they won't warrant their parts

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