Hyundai Motor America
Reviews and Complaints
I misjudged my experiance with Boucher in Janesville, WI
Transmission Problems @ 33k miles
Preferred solution: Let the company propose a solution
2016 Sonata SE pearl paint coming off in sheets
Pissed as ***
2017 Elantra White Paint Peelin
Engine defects
Do not buy Kona
- Very disastified
Failed engine
Stolen car
Frank hyundai - national city dealership!!! Really bad customer service
Hyundai Theta 2 Engine Failure
In May 2018, my car's engine failed due to having no oil present. Please understand, I've kept up with oil changes and I also was under the 3000 mile oil change deadline. my Tuscon is only 4 years old with 108,000 miles on it and has not been recalled. My wife has a 2014 Hyundai Sonata. After some research, we found out that her and I have the same engine (along with the Santa Fe) so I'm unsure why only the Sonata and Santa Fe's were recalled---my engine was not recalled. It failed at such a young age. If I was given the extra 20,000 miles on my powertrain, then my engine would be fully covered.
The dealership told me today that since I'm no longer under warranty that the total cost of engine replacement is $8474.46. Hyundai corporate has agreed to pay $3718.46 in parts only. By the way, we still owe $3000.00 to the bank on this heap of garbage.
Corporate is basically saying that they will pay for PARTS on a car that is out the warranty but are also saying they will NOT pay for labor because it is out of warranty. My car has the same engine as the Santa Fe and Sonata--both recalled because of the exact same engine... so why does mine not have a recall?
If a company is willing to pay for parts it seems like they are kind of admitting something is wrong here. One service tech was puzzled why the Tuscon was not included in the recall as " ...they have the same engine." Corporate says the recall was for vehicles made in Georgia and mine was not included because it was made in Korea. The engine fail is exactly like what is described in the other car models.
In fact, my wife owns a Sonata, purchased one month after my Tuscon (currently with almost the same mileage) and she is now getting similar sounds from the engine as well as burning oil at an increased rate.
There is even a Facebook page for this engine called "Theta 2 Engine Failure"--and alot of Tuscon's are on this because we are the *** step-children that Hyundai won't take care of. Avoid Tuscon's avoid Hyundai!
- Vehicles and salespeople
- Very disastified
- Customer service
- Warranty
- Bad repairs
Preferred solution: Full refund
Unsatisfaction on my santa fe
Car looks horrible, so disappointed with paint
Tranny peoblems
Mileage at start of problem was 57000. Current mileage 62200
So I took my car into dealer twice before the 60000 mile warranty expired do to hard shifting transmission.
The vehicle
keeps shift hard out of 1st gear into 2nd and now hard downshifts from 2nd to 1st. The tech has observed and documented this on both visits to the dealer. Last time adjusting something via the computer. This fix lasted 1 hours and the vehicle was back to doing the same thing.
Until somethings breaks or the computer actually sends an error code I am expected to continue to drive until it does ultimately fail.
I find the idea of driving a car around that you know is going break down a little disconcerting to say the least. And now I have gone over the 60,000 mile mark and Hyundai is acting like the previous trips to the dealer are not relevent where the warranty is concerned.
50 give card for test drive
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Model year is 2012 and car is a genesis sedan 5.0L R-Spec.
Why do you "like" a brand that admittedly has multiple issues ? Please clarify.
33,000 miles is nowhere near a new vehicle ; nor is 21,000. What happened for the first 2/3 of the car's life ? Now you expect free fixes at 33,000 miles ? You never mentioned the model year of the vehicle.
Any silent warranties ?
Public recalls ? You're right about being the second owner versus warranty voidability, it's void ; the company only cares about new vehicle buyers, not some second hand purchase down the road - they build new cars ....
Why do you spend your time criticizing people's reviews? Find something else to do.
21k miles on a 6 year old car (at time of purchase) is very new. Most people would have 70k miles by that point. Transmission problems would be covered under a warranty if I was the first owner. And I'd still be eligible for said warranty because it extends 10 years or 100k miles of which I have neither yet.
The car was hardly driven before me and the mileage shows that based on the age. The car has clean service records and hit maintenance intervals. There is no reason a "lifetime fluid" should be failing at this mileage unless the lifetime of the vehicle is supposed to be 33k miles. And yes Hyundai should take care of a repair on their own dime if it was THEIR design flaw that caused the problem.
That's how mass recalls begin. The only reason they havent recalled this yet is cause nobody has died and not enough people have put in actual reports of the issue like they did with the brake module. Hyundai made a poorly designed, faulty and defective transmission and therefore they should be held liable for repair or replacement if it turns out defective FAR before its proposed lifespan. If I sold you a cheeseburger that was undercooked and you tell me and show me it was undercooked, as a good business owner I will make you a fresh cheeseburger because I made the mistake of under cooking it, not you.
But the way your logic works is that it's your fault the burger was undercooked and thus you should just pay for a new burger.
That's convoluted buddy. Thanks for your opinions though