Darlene F Pti

I misjudged my experiance with Boucher in Janesville, WI

recently sent in a bad review concerning my recent purchase of a Sonata from Boucher Hyundai in Janesville, WI, When they addressed my concerns very quickly after hearing my complaints. First I was wrong on the window sticker price. My complaint about the interest rate quoted to me was not a fault of the dealership. Second they provided copies of everything that was on the flashdrive originally proved. So, now I must admit that I was treated very well, and that all of my concerns were taken seriously. I certainly will take my car to this dealership for service. I have expressed my apology to the salesman and hope that he passed in on to all those involved at the dealership. I love my car and would recommend my good experience with the dealership. Once again I'm sorry for complaining without getting all the facts.
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Reason of review:
Good customer service
Bradley F Klm

Transmission Problems @ 33k miles

Hello, My genesis sedan only has 33k miles on it and I bought it at 21k. I am the 2nd owner and therefore technically outside of warranty, I know this. However, my genesis' transmission has been experiencing rough and occasional slipping shifts every time I drive it. Through research amongst other owners of the same make and model, I have discovered that this issue is quite common in this model year car and that Hyundai has already replaced hundreds if not thousands of these faulty transmissions. When this occurs, it indicates a flaw in the manufacturer's design and I believe Hyundai should take responsibility for that fact and repair or replace the parts under warranty or goodwill if outside of warranty. A vehicle with 33k miles should not be experiencing transmission problems. Might I note that I also had an issue with my brake ABS hydraulic module on this car as well which I was outside of warranty on, but Hyundai was nice enough to work with me and take care of the replacement under warranty even thought I'm technically not under warranty any longer. So this is not the first major problem/safety concern I've experienced with this vehicle. I recently, in this past week, went in to get the transmission fluid drained and refilled 5 quarts. I requested they give me a sample of the old fluid for analysis. Well, at 33k miles the fluid should come out bright red and clear. The fluid they gave me was very dark brown, almost black and had the viscosity of water. This indicates something is wrong inside the unit. I am going to have Hyundai test the transmission for diagnosis of internal problems on the 13th of March, 2019. This problem could cause major damage to the car or myself when driving if it decides to suddenly slip when I am making a turn with oncoming traffic on the way. This makes me feel very unsafe when driving my car. Specifically, the problem occurs mostly shifting between gears 2&3, 4&5 as well as 5&6 and usually slips RPMs a little from 6 to 7 or 7 to 8. The shifts, when not slipping, will be rough and abrupt. I wouldn't describe it as slamming into gear, but rather a jolt that can be felt in the seat and just isn't as smooth as other gears. I also experience issues when shifting from park to drive, drive to park, park to reverse, reverse to park, or any combination of the described shifts will create a rough clunk when the gear engages. You can also feel a thud when kicking down the accelerator to pass a vehicle as it downshifts through gears. All of these symptoms on top of a fluid change producing no positive results indicate a problem with the transmission at 33k miles. I would like Hyundai to diagnose my transmission and in the case they determine it needs replacement, I would like Hyundai Motor America to take full responsibility and replace the unit under warranty as my car is nowhere near the 60,000 miles criteria even though it is past the 5 year criteria for 2nd owners. This is what they did with my brakes because they felt it was unfair for me to have to cover a design flaw issue in the ABS module when my car is such low miles. This car was marketed as a vehicle that was supposed to last to 100k miles with no issues, thus justifying a 10 year 100k mile warranty. Just because I am a different owner doesn't mean I shouldn't get the same coverage. The warranty is for the car and its' parts - not the driver of the car. I take good care of this car and baby it and am very disappointed in the problems I've already experienced in only 12,000 miles of ownership. I like Hyundai and their brand and many of my family members and extended family own Hyundais, but if I am treated poorly when bringing up major issues like this that could also potentially be safety concerns for not only myself, but others as well if an accident is caused due to this concern. Thank you.
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Loss:
$9000
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

3 comments
Guest

Model year is 2012 and car is a genesis sedan 5.0L R-Spec.

Guest

Why do you "like" a brand that admittedly has multiple issues ? Please clarify.

33,000 miles is nowhere near a new vehicle ; nor is 21,000. What happened for the first 2/3 of the car's life ? Now you expect free fixes at 33,000 miles ? You never mentioned the model year of the vehicle.

Any silent warranties ?

Public recalls ? You're right about being the second owner versus warranty voidability, it's void ; the company only cares about new vehicle buyers, not some second hand purchase down the road - they build new cars ....

Guest
reply icon Replying to comment of Guest-1653842

Why do you spend your time criticizing people's reviews? Find something else to do.

21k miles on a 6 year old car (at time of purchase) is very new. Most people would have 70k miles by that point. Transmission problems would be covered under a warranty if I was the first owner. And I'd still be eligible for said warranty because it extends 10 years or 100k miles of which I have neither yet.

The car was hardly driven before me and the mileage shows that based on the age. The car has clean service records and hit maintenance intervals. There is no reason a "lifetime fluid" should be failing at this mileage unless the lifetime of the vehicle is supposed to be 33k miles. And yes Hyundai should take care of a repair on their own dime if it was THEIR design flaw that caused the problem.

That's how mass recalls begin. The only reason they havent recalled this yet is cause nobody has died and not enough people have put in actual reports of the issue like they did with the brake module. Hyundai made a poorly designed, faulty and defective transmission and therefore they should be held liable for repair or replacement if it turns out defective FAR before its proposed lifespan. If I sold you a cheeseburger that was undercooked and you tell me and show me it was undercooked, as a good business owner I will make you a fresh cheeseburger because I made the mistake of under cooking it, not you.

But the way your logic works is that it's your fault the burger was undercooked and thus you should just pay for a new burger.

That's convoluted buddy. Thanks for your opinions though

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James W Ksd

2016 Sonata SE pearl paint coming off in sheets

Hyundai Motor America - 2016 Sonata SE pearl paint coming off in sheets
I have a 16 Sonata that the paint is peeling off of in large sheets. It looks a lot like another user in here where its just green looking under the paint. I attached one picture but there is more damage than that.
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Reason of review:
Love the car other than the paint
Anonymous
map-marker Freeport, New York

Pissed as ***

I own a 2011 hyundai tucson with 79,000 miles and still under warranty-received an interim engine recall letter in early May 2019 with no remedy — letter stated to wait for the 2nd recall letter before bringing the car in for service since there is no remedy yet for the recall—called dealership who also informed me no remedy yet—fast forward two weeks later - on Monday, May 20th my car stalls in the middle of the street as I was making a left turn onto a street-no warning signs at all—could not restart car nor jumpstart it-got it towed to Hyundai dealership and did not get a loaner car—paying out of pocket for a rental car-i was told I would only be reimbursed $38/day when I’m paying more—Hyundai should be held responsible for all of these engine recalls and engines bursting in flames-luckily I was safe and my engine didn’t catch fire-luckily I was not on a highway driving 70mph
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JAMES S End
map-marker Tampa, Florida

2017 Elantra White Paint Peelin

Hyundai Motor America - 2017 Elantra White Paint Peelin
Paint on the roof of my 2017 Elantra peeled off in a jagged right down to the primer. Car has only 14k miles and otherwise is in pristine condition.
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Reason of review:
Bad quality
Anonymous

Engine defects

Hyundai Motor America - Engine defects
I bought a 2014 Hyundai Sonata new and received a letter from Hyundai this year letting me know that there is a problem with connecting rods and bearing. They are not fixing it. They did software update so the sensors can monitor it and give an alert before serious engine damage is done.
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Syed R Zvt
map-marker Redmond, Washington

Do not buy Kona

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Just leased a 2018 Kona. Very disappointed with performance of the car. It is ver sluggish, too much wind and tire noise. The ride is not very comfortable, very bumpy. Turning radius is very large. It does not handle very well on curves and high speed. I wish I can return or replace the car and not have to wait 3 years. Very disappointed with the whole deal.
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Pros:
  • Very disastified
Reason of review:
Poor performance
Donna D Mjy
map-marker Fountain Valley, California

Failed engine

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2012 Hyundai Sonata engine failure. Mechanic says it needs new motor and it’s due to lack of maintenance. We got the oil changed every 5000 miles. I have begged this company to help me. I’m a single Mom and don’t have the money for a new motor. They refuse to help. They refuse to listen. I ask them to give me a chance to PROVE with records from where the oil was changed. They said NO, Case closed. As a consumer, I’ve never felt so helpless and frustrated. I still owe money on the car and it’s worthless right now. These people were so rude. They didn’t care at all. Car has 153,000 miles on it. They don’t stand behind their vehicles or their recalls. There was a 2016 recall on this vehicle, verified via VIN #. They won’t honor it. I am going to shout it to the world to not buy a Hyundai.
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Reason of review:
Poor customer service
1 comment
Kiel Yod

File a complaint to SC Consumer Affairs! https://applications.sc.gov/DCAComplaintSystem/Login/ConsumerLogin.aspx

Aman Oux
map-marker Kansas City, Missouri

Stolen car

My car was stolen and police want help with blue link.
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Andry G
map-marker Fremont, California

Frank hyundai - national city dealership!!! Really bad customer service

Frank hyundai - national city dealership!!! Really bad customer service ... Especially OMAR - SALES MANAGER???, he cannot do his job at all. What happened was my plan to buy ioniq on the week of san diego auto show was screw up because of the rude and unprofessional sales manager, i came with the mail in letter for $50 test drive, i did register and book my spot at frank hyundai and came for the test drive, but when i came to the dealership, sales people approached me and he called him and talk to him while look at me belittling. And i told him my plan to get the car after test drive, and looked at all the option and the number, but when OMAR came to the room he just straight decline it and denied my gift card!!!! Is it way supposed to do??? I am so disappointed and demand my $50 giftcard Please someone reply to this mssg, and help me. Thank you. Andry Gunawan Agnet727@***.con
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David D Bty
map-marker Fountain Valley, California

Hyundai Theta 2 Engine Failure

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Hyundai Motor America - Hyundai Theta 2 Engine Failure

In May 2018, my car's engine failed due to having no oil present. Please understand, I've kept up with oil changes and I also was under the 3000 mile oil change deadline. my Tuscon is only 4 years old with 108,000 miles on it and has not been recalled. My wife has a 2014 Hyundai Sonata. After some research, we found out that her and I have the same engine (along with the Santa Fe) so I'm unsure why only the Sonata and Santa Fe's were recalled---my engine was not recalled. It failed at such a young age. If I was given the extra 20,000 miles on my powertrain, then my engine would be fully covered.

The dealership told me today that since I'm no longer under warranty that the total cost of engine replacement is $8474.46. Hyundai corporate has agreed to pay $3718.46 in parts only. By the way, we still owe $3000.00 to the bank on this heap of garbage.

Corporate is basically saying that they will pay for PARTS on a car that is out the warranty but are also saying they will NOT pay for labor because it is out of warranty. My car has the same engine as the Santa Fe and Sonata--both recalled because of the exact same engine... so why does mine not have a recall?

If a company is willing to pay for parts it seems like they are kind of admitting something is wrong here. One service tech was puzzled why the Tuscon was not included in the recall as " ...they have the same engine." Corporate says the recall was for vehicles made in Georgia and mine was not included because it was made in Korea. The engine fail is exactly like what is described in the other car models.

In fact, my wife owns a Sonata, purchased one month after my Tuscon (currently with almost the same mileage) and she is now getting similar sounds from the engine as well as burning oil at an increased rate.

There is even a Facebook page for this engine called "Theta 2 Engine Failure"--and alot of Tuscon's are on this because we are the *** step-children that Hyundai won't take care of. Avoid Tuscon's avoid Hyundai!

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Loss:
$8700
Pros:
  • Vehicles and salespeople
  • Very disastified
Cons:
  • Customer service
  • Warranty
  • Bad repairs
Reason of review:
Damaged or defective

Preferred solution: Full refund

3 comments
Guest

Thank you!!! I am one of the creators of that Facebook page!

Don't stop the fight. Your not in the wrong.

These engines are faulty. This company is awful

Guest

You failed to explain the technical problem. It reads as if it's simply a matter of not checking the oil.

After 108,000 miles with no problem , you're expecting an awful lot from the manufacturer. Oil does not simply disappear. It either leaks out, burns up, or puddles up somewhere due to lack of flow. No way should you have missed the symptoms and allowed the situation to deteriorate so far.

Are there no puddles ? Grey exhaust ? Engine overheating ?

Goop around the valve covers ? Take Automotive 101 and learn.

Guest
reply icon Replying to comment of Guest-1509030

There were no symptoms. You should take civility 101 classes.

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Anonymous

Unsatisfaction on my santa fe

Passenger seat totally sucks! I owned a older model, loved it. Have a 2016 model. It totally sucks! Will never buy another one unless this can be fixed! !! When purchasing the very, I asked for things I wanted. They said I could always add. To many simple things I wanted on a new and expensive vehicle! ! Very disappointed!!!! Please help me . I bought your vehicle and I want you to help me love it!
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Reason of review:
Bad quality
Kemoni Jpu

Car looks horrible, so disappointed with paint

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Hyundai Motor America - Car looks horrible, so disappointed with paint
I own a 2010 pearl white Sonata and the paint started peeling off after the first few months, it is continuing to peel in different areas first hood, now sides, just flakes off in long sections all over vehicle. I bought it at the Hyundai 5 star dealership in Macon, Ga back in 2010 wished they would repaint my car linex BLACK, or grey like they shiny wrong primer underneath pearly white paint
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Kahne Jiq
map-marker Boise, Idaho

Tranny peoblems

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Mileage at start of problem was 57000. Current mileage 62200

So I took my car into dealer twice before the 60000 mile warranty expired do to hard shifting transmission.

The vehicle

keeps shift hard out of 1st gear into 2nd and now hard downshifts from 2nd to 1st. The tech has observed and documented this on both visits to the dealer. Last time adjusting something via the computer. This fix lasted 1 hours and the vehicle was back to doing the same thing.

Until somethings breaks or the computer actually sends an error code I am expected to continue to drive until it does ultimately fail.

I find the idea of driving a car around that you know is going break down a little disconcerting to say the least. And now I have gone over the 60,000 mile mark and Hyundai is acting like the previous trips to the dealer are not relevent where the warranty is concerned.

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Anonymous
map-marker Chicago, Illinois

50 give card for test drive

Dec 18 took test drive for promitional $50 gift card. W8th Kiara Dana was out of office family emergency. I have been more than patient and Grossinger of Lincolnwood. Pls assist with my Incntive barbmarkovutz 847-452-****
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Reason of review:
Not as described/ advertised
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