To: Hyundai Motor America
P.O. Box 20850
Fountain Valley, CA 92728-0850
consumeraffairs@hmausa.com. (NON WORKING EMAIL)
10550 Talbert Ave
Fountain Valley, CA 92708-6031
Attn: Consumer Affairs/ Customer Service
CC: Rick Case
This letter is to complain and address the several issues I’ve been having with my 2007 Hyundai Elantra. I as a paying customer am not satisfied nor am I extremely happy with the vehicle I’ve bought from your company or with the customer service I’ve been receiving at Rick Case Hyundai. During my last visit there in February 2008, I’ve experienced a very hard time trying to get my vehicle repaired under your warranty. As for Tim the service department manager, he should be fired. He’s careless and rude.
I did not have my car for about 21 days because of the damage the vehicle has had and is still having. Their has been three attempts to repair the dash board air bag light. Today I took the vehicle to Wallace Hyundai in Stuart, FL. for this same reason AGAIN. In February 2007 the water pump was replaced twice because of defect in which caused the car to overheat at the dealer in Sunrise, FL. and then the cylinder had to be replaced. Also the timing was replaced. These issues are not small oil changed issues. This is a tremendous problem for me and what could happen to me and the others I drive with.
This could hurt and possibly take away lives if anything were to happen, GOD
FORBID…I’m very upset and Hyundai USA is not a buying car to go to. I have filed a complaint with the BBB previously but I didn’t proceed because I took the vehicle in February 2008 for what it was and now this could get bigger than it was suppose to. I don’t want this vehicle anymore. I want what I paid nearly $18,000.00 for. I don’t want any money back I just want another new 2007 Hyundai Elantra with no manufacture defects!. Nor do I need or want a hard time with the drama of this vehicle:. It’s taken up my time and my life settings.. I am in school and I cannot afford for this vehicle to keep breaking apart'. My money doesn’t come to me for free and I’m sure neither does your company!. I hope this matter is taken care as soon as this possible and not 21 days|. The service from Hyundai has been very terrible and that’s not customer service?.
Like to hear from you as soon as possible,
Elizabeth L|. Quinones
35b28b8
 Comments (1) |
| 1. Written by car=guy on June 25, 2009 for *** sake can,t you people read or write holy *** |
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